Returns & Exchanges

RETURNS & EXCHANGE

RETURNS
Neutra Atelier has an easy, hassle-free returns policy. We accept returns on all items within 14 days from the arrival of your order, adhering to the policy below.
If you wish to return your order, kindly notify us via the email address below prior to shipping your parcel, so we can prepare to process it accordingly.
info@neutraatelier.com

You must return the Neutra Atelier items to the Neutra Atelier online store's return address as listed below. Please note that Neutra Atelier will not accept a return on merchandise that has been washed, worn, damaged after receipt or missing the original tags, stickers, and labels. Any returned item which fails to meet this criteria may not be refunded. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.


REFUND
Once the goods are received and processed for approval by Neutra Atelier, a refund will be issued for the returned items in the original form of payment (via Mastercard, Visa, American Express, Discover, Paypal) within 5-10 working days.

* May we suggest that you ship the parcel with a tracked courier service in order to be able to monitor the returned parcel, as we are not responsible for lost or stolen packages.


EXCHANGES
Neutra Atelier does not exchange products. If you purchased an item from Neutra Atelier and would like a different color, size or style, you’ll need to place a new order on our online store. If you wish to return the items you have already purchased you may do so, but not as an exchange for a different item.

COSTS FOR RETURNS
Neutra Atelier is not responsible for shipping costs and any additional duties, taxes or charges that may incur regarding the return of a product.


Returns should be sent to the following address:
Neutra Atelier
Ruhama St. 8
Tel Aviv Yaffo 6811508
ISRAEL
Tel: +972 52-284-8527

FOR ANY QUESTIONS PLEASE CONTACT US AT: info@neutrastyle.com